Dispute resolution services
Mediation

Mediation is a process where an independent and impartial third party, called a mediator, helps the parties to communicate, negotiate, and reach a mutually acceptable solution.

The mediator does not make any decisions for the parties, but rather facilitates their dialogue and guides them towards finding their own resolution. Mediation is voluntary, which means that both parties have to agree to participate and can withdraw at any time. Mediation is also confidential, which means that what is discussed during the mediation cannot be disclosed or used in court, unless both parties agree otherwise.

Examples of where mediation may be more appropriate: 
  • When you want to maintain or restore a good relationship with the other party, such as a family member, a friend, a neighbour, a business partner, etc. 
  • When you want to have a say in how the dispute is resolved and do not want to leave it to a third party to decide for you. 
  • When you want to avoid the stress, cost, and uncertainty of going to court. 
  • When you want to keep the dispute private and confidential. 
Why choose Mediation with Impress?
Maximum satisfaction

It allows both parties to stay in control of the outcome and do not have to accept a solution that they are not happy with.

Affordable outcomes

It is usually much quicker and cheaper than going to court. 

Reliable environment

It provides a safe and supportive environment where you can express your views and interests without being judged or criticised. 

Foster cooperation

It can help preserve or improve your relationship with the other party by reducing hostility and promoting cooperation. 

Win-win situation

It can result in a win-win situation where both parties are satisfied with the outcome. 

Mediation Process

Mediation is a voluntary, facilitated process. It is designed to help people communicate and reach a mutually acceptable solution to a disagreement, while maintaining or restoring the relationship between them.

Step 1: Get help from Impress 

The first step is to request support from Impress and share any supporting documentation. We will have an initial discussion with you, during which we will discuss your options and after which we’ll review your submission. We may get in touch requesting more information before making the decision to proceed. If mediation isn’t the best option, we’ll guide you on other potential avenues to pursue.  

Step 2: The request

Once the decision has been made to proceed, the next step is to make a straightforward request to the other party on your behalf to initiate mediation. The request contains basic information like the names and contact details of the parties involved, a summary of what the dispute is about, and what resolution is being sought.

Step 3: Mediation planning 

Impress will help both parties agree on the format, date, duration, and venue of the mediation. You can choose someone to act on your behalf or for a support person to be present. You can also seek legal advice and representation, although it’s not a requirement. Once this is in place, initial fees become due from both parties.

Step 4: Mediator appointment

Impress will appoint a mediator from its expert panel, usually within 2 working days of your in-principle commitment to mediate. The mediator is chosen based on the unique nature of your dispute, and a mediation date is set within 2 weeks of this appointment.

Step 5: Preparation

Both parties prepare independently by identifying their interests, objectives, relevant information to support their positions, desired outcomes, and the basis on which they might be willing to compromise.

Step 6: The mediation session

Your mediation session will take place in-person or online. The mediator establishes the process and ground rules. Both parties will present their own views and perspectives and clarify information so that everyone can develop a good understanding of the situation. Once this is done, the mediator will help prioritise the issues and find common ground by initiating discussion around viable solutions and areas of compromise. This creative process sets the scene for negotiation between both parties.

Step 7: Resolution

Having developed an understanding of what a resolution could look like for the other party, both sides are now in a position to make a series of offers or counteroffers. The mediator will help progress the offers to a mutually beneficial outcome.

Step 8: Outcome

Once an agreement is reached, a template agreement is drafted for both parties to consider and review. The mediator provides guidance on legal implications and enforcement terms. Once an agreement is reached, it is signed by both parties, and Impress securely stores it while monitoring and logging outcomes. Impress may also assist in implementing the agreement and addressing any concerns. 

On the rare occasion that the parties cannot reach agreement on any of the issues, the mediation will conclude without an outcome and Impress will guide you on alternative ways to approach the situation, such as pursuing out-of-court procedures, like arbitration.