How can Impress help?

Complaints handling

  • If you believe an Impress-regulated member has breached the Impress Standards Code, we can provide support when making a complaint.
  • If you are not satisfied with their response to your complaint, we can independently investigate it for you and resolve any disagreements.
  • We provide escalated complaints handling services to our regulated members, along with guidance and support in setting up your own internal complaints process.
Make a complaint

The Impress Standards Code ensures the highest standards of international reporting.

  • For journalists, the Standards Code provides guidance on producing high quality journalism whilst protecting freedom of expression.
  • Designed by the public, for the public, the Standards Code ensures trustworthy news content and protection from unethical news practices.
View the Impress Standards Code

Become a member of Impress today, alongside 200+ publications.

  • Join a network of over 200 publications who have committed to producing trustworthy news content.
  • Impress membership provides a verified trustmark that assures your audience that your content can be trusted.
  • Impress provides protection from excessive legal costs, advice and support on ethical reporting, and exclusive guidance resources.
  • Membership fees start from £50 per year (excluding VAT).
Join Impress here

The Impress Regulatory Scheme underpins Impress’ services for news providers and the public.

  • We have a regulatory framework which outlines Impress’ responsibilities as a regulator.
  • Our members agree to the principles in the Impress Regulatory Scheme, which we uphold with independence and fairness.
  • The Regulatory Scheme binds our members to meeting public standards of accountability in their work.
Learn about our Regulatory Scheme

Quick and affordable access to justice through Impress' resolution services

  • For those at risk of damage from a media-related disagreement, Impress provides quick and affordable results.
  • Alternative Dispute Resoluton (ADR) is a fair, affordable, non-intimidatory way of settling disputes without entering a courtroom, with a resolution facilitated by an independent third-party expert.
  • Impress offers low-cost arbitration for bringing legal claims against publishers, using an independent arbitrator appointed by the Chartered Institute of Arbitrators.
Find out more about ADRHow arbitration works

120+

Regulated publishers

200+

Publications

Impress’ membership is made up of a diverse range of communities and publishers. We ensure that journalists and content creators can benefit from expert support, leading regulatory services, and best practice guidance.


Access our arbitration scheme

Protection from legal costs through our arbitration and dispute resolution schemes.

Display the Impress trustmark

Our members can display our trustmark as a mark of best practice.

Standards advice service

On-call specialist advice on best practice and ethical journalism standards.

Hear from our members

About Prospect

I took an active role in giving evidence to inform the Leveson Inquiry. Having decided that we should be regulated, it made sense to join the regulator that most closely matched what Leveson recommended.

Prospect has established itself as a must-read title with key figures in government, journalism, policy making and business. Prospect, Britain’s leading current affairs monthly magazine, an independent and eclectic forum for writing and thinking—in print and online.

Alan Rusbridger
Prospect

About Migrant Women Press

Being an Impress-regulated member means that we are following these best practices, publishing with integrity, and thinking about providing content that is in the public interest.

Migrant Women Press is a migrant women-led, independent media platform that discusses migration through migrant women’s lenses and investigate how the intersections of race, gender, class, nationality, and disability impact women’s experiences in a new country.

Juliana Da Penha
Migrant Women Press

About Opus Independents

Impress is present and not a distant regulator. It is valuable that their engagement with members helps to advance quality journalism for independent practitioners.

Their magazine ‘Now Then’, established in 2008, amplifies unheard and marginalised voices, while we also encourage ‘active citizenship’, community participation and a do-it-yourself approach to making things better.

Tchiyiwe Chihana
Opus Independents

Join us in our mission to build a news ecosystem grounded in accuracy, transparency, and accountability.

Your support is instrumental in enabling Impress to fulfil its mission of rebuilding trust in journalism and strengthening democracy. With your donation, you can contribute to promoting news literacy, launching educational initiatives, supporting independent publishers, and ensuring ethical integrity.

Support us